FleetWorks now uses Highway’s Carrier Identity Engine to scale its AI-powered booking solution while also safeguarding customers from fraud.
FleetWorks, the AI platform that automates manual booking channels for freight brokers, has announced a new partnership and integration with Highway, the leading provider of Carrier Identity solutions. With this new Highway integration, FleetWorks can validate carriers in real time across phone, email, and text channels, ensuring that brokers using its platform can expand their networks confidently and safely while reducing manual work.
FleetWorks has always operated with a commitment to better bookings for carriers and brokers. The FleetWorks platform interacts daily with tens of thousands of carriers, vetting, answering questions, negotiating, and booking carriers on available loads. These interactions take place over email and on the phone — the channels where the risk of freight fraud is often the highest. To continue scaling safely, FleetWorks sought a partner that could help differentiate trustworthy carriers from potentially risky ones at the initial point of contact.
“The combination of Highway and FleetWorks enables the next generation of logistics automation,” said Paul Singer, CEO and Co-Founder of FleetWorks. “Manual booking channels have historically been breeding grounds for fraud. Combining best-in-class fraud monitoring with the only AI that can book carriers through any communication channel enables freight brokers to scale their businesses quickly and safely.”
Through Highway’s Carrier Identity Engine, FleetWorks now automates manual bookings end to end, reducing the need for brokers to spend hours manually vetting carriers. When a carrier reaches out to a broker via phone, email, or text, FleetWorks’ AI uses Highway’s API to instantly validate carrier credentials and ensure they meet all compliance requirements.
If the carrier isn’t onboarded to the broker’s network, FleetWorks’ AI automatically sends an onboarding packet and continues to communicate with the carrier until the process is complete. This enables brokers to grow their networks, create stronger carrier relationships, and operate with the certainty that every carrier interaction is backed by the latest fraud prevention technology.
Highway’s solution proactively alerts users when red flags emerge, like mismatched contact information or out-of-network carriers, without introducing friction to existing booking workflows. For FleetWorks’ customers, the partnership means access to a safer, more scalable freight network. With the integration now live, brokers can book freight through their preferred channels with full confidence that every carrier interaction is verified.
“Highway’s mission is to build a fraud-free freight ecosystem that brokers can rely on,” said Michael Caney, Chief Commercial Officer at Highway. “Our integration with FleetWorks represents a leap forward in that mission by bringing our solutions into the high-risk channels of phone, email, and text. Together, we’re enabling brokers to automate the manual processes that are ripe for fraud while maintaining complete control and visibility.”
About FleetWorks
FleetWorks is the only AI provider that helps brokers book freight safely and profitably. Carriers prefer to book freight through manual channels like phone, email and text messages. With FleetWorks, brokers can meet carriers where they are while benefiting from the data and efficiency of digital booking channels. Customers who use FleetWorks save up to $22 per load while creating a better carrier experience.
About Highway
Highway is a leading technology provider specializing in Carrier Identity™ solutions for freight brokers, empowering them to reduce fraud and streamline the digital booking process. By automating compliance, Highway gives brokers the ability to enforce an all-new standard, enabling them to efficiently identify the right carrier for every load and build their network with speed and security. With a commitment to transparency, trust, and truth, Highway equips brokers with the data necessary to focus on delivering exceptional service while driving business growth without fear of fraud. For more information, visit highway.com
