Hiver is an AI customer service platform built for complex, high-stakes support. Unlike traditional helpdesks, Hiver is designed for teams where support moves across channels, tools, and internal teams, and where every customer interaction carries real business weight.

Hiver's platform combines AI agents, automation, and human workflows across email, chat, voice, and Slack — with full context preserved at every handoff. Built-in integrations with Jira, Salesforce, Shopify and leading CRMs mean support teams never lose the thread across systems. AI capabilities span the full support lifecycle: resolving tier-1 queries, assisting agents in real time, monitoring quality, surfacing knowledge, and generating operational insights.

Hiver serves 10,000+ businesses globally, with particular depth in logistics, SaaS, financial services, and professional services i.e. environments where account context, SLA compliance, and cross-team coordination are central to every support operation.