Articles

Fraud prevention continues to be a growing critical challenge in the freight industry. With the sheer volume of transactions, communications, and time-sensitive decisions involved, even the most diligent human processes can fall short. In 2025, the rise of artificial intelligence (AI) is revolutionizing how brokers, carriers, and logistics teams address fraud—enhancing security, trust, and efficiency in new ways.

The Human Approach: Limited by Time and Complexity

Traditionally, fraud detection in freight has often relied on manual processes that demand a significant amount of time and attention:

• Phone calls and database searches: A broker picks up the phone, searches databases like TMS (Transportation Management Systems) or highway listings, and tries to verify a carrier’s legitimacy.
• Flexibility dilemmas: Humans have to weigh flexibility against risk, often relying on judgment and experience to make the call, with the added pressure of working in a time crunch, this can make room for error.
• Fraudulent details: Subtle red flags, like a phone number or email that has one digit off, can slip through the cracks. For busy professionals handling dozens of transactions, these small discrepancies can be hard to catch.

This process is not only slow but prone to errors—which hackers use to their advantage.

‍The AI Advantage: Speed and Precision

‍AI can bring unmatched efficiency and accuracy to fraud prevention. Here’s how it has transformed the process:

‍1. Carrier Screening: Sticking to the Rules

‍FleetWorks and Highway collaborate to automate carrier screening, ensuring every carrier meets compliance standards. By leveraging Highway's robust database and FleetWorks.ai's intelligent algorithms, the platform quickly verifies credentials, certifications, and safety records, reducing manual effort and errors.

‍2. Instant Responses: Saving Time and Reducing Risk

‍When fraud is detected, FleetWorks and Highway provide real-time alerts and automated responses. This enables logistics teams to act immediately, rerouting shipments or blocking carriers, minimizing potential losses and ensuring smoother operations.

‍3. Automated Bookings: Spend More Time Building Relationships

‍When a carrier passes your Highway rules assessment and the price is under your max, FleetWorks can assign the carrier to the load and send the rate confirmation without any humans involved in the process. Despite millions of calls and bookings under our belt, there have been zero reports of fraudulent activity.

Ready to enhance your fraud prevention strategy? Learn how Highway’s advanced solutions can help you stay secure and efficient.