As a family-owned logistics company, Fenichey has built a reputation for reliability and trust in the freight industry. However, rising fraud in the industry has increased risks and created a time-consuming, manual carrier verification process that can lead to errors and a lack of effectiveness.
Owner and Manager, Vin Carrano recognized these challenges. Fenichey’s team spent extensive time vetting carriers manually and cross-checking information to mitigate fraud, a process that, as Carrano noted, "wasted a ton of time" and often fell short in preventing costly incidents.
Highway’s Carrier Identity platform and fraud-fighting solutions have changed everything for Fenichey. Since adopting Highway, Fenichey has reclaimed 90% of the time previously spent on manual processes. Fenichey’s team and customers have boosted confidence with increased security on every load.
As Carrano said, “It’s given us our time back so we can go out and do things that make sense for the business.”
The Challenge: Navigating Time-Consuming Vetting and Rampant Fraud Risks
Before adopting Highway, Fenichey relied on multiple tools and manual processes to vet potential carriers, which can create inefficiencies and operational risks. Each carrier required extensive research across various platforms, consuming valuable time and resources. This process left Fenichey’s team constantly switching between tabs and systems to verify carrier credentials and maintain quality standards.
This manual approach to carrier verification was both time-consuming and only partially effective, Fenichey started the search for a comprehensive solution that would:
- Reduce the risk of fraud
- Streamline operations
- Build confidence for all stakeholders
- Allow the team to refocus on scaling the business
“We have to find better ways,” said Vin Carrano. “We ended up with three or four tabs, checked everything we could, and we prayed a lot, but we were never really sure.”
The search for certainty ultimately led Fenichey to Highway.
The Solution: Streamlining Onboarding and Enhancing Security with Highway
Fenichey’s team had been aware of Highway’s Carrier Identity solutions. When a load of gaming controllers was stolen, Highway was the obvious choice as a technology to help prevent future fraud, related losses and integrate seamlessly into Fenichey’s TMS platform.
After implementation, Highway transformed Fenichey’s onboarding process by automating carrier vetting and eliminating the need to cross-reference multiple sources. No more bouncing back and forth between tabs, databases, and sources in search of information. Through Highway’s unified data solution, Fenichey could access verified carrier information in one place, saving significant time and simplifying onboarding.
With comprehensive, real-time data, Highway gave Fenichey confidence in each carrier’s credibility, enabling quick identification and the blocking of high-risk carriers. “It’s really easy to hit that Do Not Use button in Highway, and they’re gone forever,” Vin Carrano said. “They’re out of our TMS, and they’re never getting used again.”
The Results: Efficiency, Reliability — and Better Sleep
With Highway, Fenichey eliminated 90% of manual carrier checks. Rather than getting bogged down in repetitive vetting tasks, this significant time savings allowed the team to reallocate resources toward impactful initiatives like developing training programs and focusing on strategic business growth.
The Highway platform also brought a new level of reliability to Fenichey’s carrier network. By automating the vetting process and providing thorough data insights, Fenichey works only with trusted carriers who meet the organization’s high standards, reducing issues like mixed loads or incorrect deliveries that previously impacted customer satisfaction.
Most importantly, the shift has led to significantly fewer fraud incidents. With Highway, Fenichey’s confidence in its carrier pool has soared, bringing a sense of security and much-needed peace of mind. The team now operates with less stress — and team members even enjoy more restful nights.
“I’m very happy with how it’s working,” said Vin Carrano. “It’s given us our lives back and our sanity back. I’m not waking up at 3am hoping I did the right thing the night before.”
The Conclusion: Unlock Efficiency, Security, and Growth With Highway
Any brokerage can use Highway to achieve results like Fenichey’s, including greater efficiency, security, and growth. By replacing manual approaches with automation, Highway empowers teams to save time, reduce fraud, and build the strongest and most reliable networks possible.
Highway delivers better protection for brokerages and their customers, and it also provides peace of mind to team members who have done their best to combat fraud — but have reached the limits of what they can do without the right technology.
Ready to see how Highway can transform your brokerage operations and carrier management? Schedule a demo.
